Africa4us has taken great care in compiling this document and all information is provided in good faith. The information provided is subject to change and does not form part of the contract between the client and the operator. The itinerary featured at the time of print is considered as correct at that time. Changes may though occur due to unforeseen circumstances like climate changes, political turbulence or improvements due to client input or research by ourselves. Our focus is to provide you with an unforgettable experience. Final conditions will be provided with your booking confirmation. Please review before departure in case any changes have been made.
The contract is between Africa4us ‘The company’ and yourself ‘You’. You refer to any person intending to participate in one of our tours. Both parties agree that South African Law (and no other) applies to this contract and any disputes that might arise between the parties. Both parties agree that any disputes, claims or any other matter (whether involving or not any personal injury) will be dealt with by the South African court. Only the director of this company has the authority to vary or omit any of these terms. Discount or a refund will only be binding tours if confirmed in writing.
Secure your booking
To secure a booking, we must receive payment of the minimum deposit of 15% of the total tour price, per person, (or full payment if booking within 30 days of the start of your tour or at an earlier stage for some tours). A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking / prior to balance due date. On occasions – and if required – full payment for a service such as internal flights may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. The Okavango Delta 2-Night Fly-In Safari requires a 30% non-refundable deposit as per terms & conditions of our service provider, to secure the booking. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:
The booking conditions and general information contained in our website and brochures have been read, understood and accepted.
Risks involved in adventure travel has been accepted.
No pre-existing medical conditions or disability exist which may prevent active participation in the tour. Persons suffering from medical conditions or disabilities will contact us before making a booking to discuss requirements.
The person making the booking confirms that he/she has full authority to enter into a contract based on these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions. The person confirms that he/she is at least 18 years old and has full authority to enter into a contract.
Online bookings and all correspondence is only an acknowledgement of your inquiry and not a confirmation of your booking. We reserve the right to decline any bookings at our own discretion. All communication is via e-mail, it is your responsibility to ensure that you read and keep a record of all correspondence. In a case where we cannot contact you via e-mail, we will contact you by telephone or post. Documentation will be mailed to you. You have the responsibility to inform us of your preferred way of communication. You must inform / request in writing any amendments to the booking conditions.
All money due to confirm a booking must be received by us no later than 30 days before the start of your tour. For certain tours, full payment must be received sooner. We will inform you in writing when the final payment is required. If full payment has not been received by the due date, we reserve the right to treat your booking as canceled and cancellation charges may apply. You can pay by direct bank transfer, Paypal or credit card. Normal credit card processing fees will apply to all payments paid to Africa4us by credit card. We reserve the right to increase this charge if the card issuer’s charges to us increase. We will advise you if this happens before taking any payment by credit card.
A 2.5% banking fee will be charged on all Paypal transactions.
Paygate and website payments are free of additional banking charges.
A confirmed booking can be changed or transferred once to different departure date or tour 60 days prior to departure. Thereafter all changes will be treated as cancellations and be subject to cancellation charges as set out below. You cannot rebook your original departure once it has been transferred or canceled. You can request a credit voucher for the amount paid in respect of any canceled booking, less all non-refundable charges incurred by us or imposed on our suppliers. This voucher must be redeemed within 12 months of issue against a new booking. No further credit vouchers can be requested against a new booking. The voucher cannot be exchanged for cash. No cash refund will be provided if the new booking is less than the value of the voucher.
If you are unable to travel, due to circumstances which we consider reasonable, you will be refunded all monies paid – less costs we have incurred on your behalf.
Should you cancel your booking, cancellation charges will be imposed. Cancellation charges are calculated as a percentage of the total tour price per person canceling excluding any amendment charges and insurance premiums. These charges are calculated from the day written notification is received.
Amendment charges are not refundable if you cancel your booking. Travel insurance is compulsory if you travel with us. We strongly advise comprehensive insurance that will cover you for a cancellation. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your insurance policy. Cancellation charges in excess of the amount already paid to us by the time of cancellation apply only to the booking at that time and cannot be transferred or added on to as part payment for another booking. We reserve the right to waive cancellation fees in case of family emergencies. We should be notified immediately if this is the case by telephone as well as in writing.
- a) Deposit payment: Deposit (15%) is transferable to alternative tour (non-refundable) and to be used within 1-years.
- b) 15-30 days before tour start date: 50% of tour price
- c) Less than 14 days before tour start date: 100% of tour price
The client acknowledges that the tour is subject to a minimum booking of 5 passengers per tour.
If the minimum booking is not obtained, Africa4us reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall have no claim for any damages against Africa4us. We will contact you well in advance to notify you if this would be applicable to your tour.
It is our intention to adhere to the route as published on our website and in brochures. There is though a certain amount of flexibility built into our itinerary and on occasion, it might be necessary or desirable to make changes. The published itinerary is brief as we don’t always know where our journey will take us. Our travel style and the regions we visit can be unpredictable, which might force us to make changes to the route. The detailed itinerary document is a general guide for the tour and regions and any mentioning of specific destinations, wildlife or activities cannot be guaranteed to be visited or encountered. Travel times are approximate and subject to vary due to local circumstances.
Fitness & Health
Our tours are of an adventurous nature and some activities could require a person to be actively involved, so we require all participants to be “young at heart”, in good health and have a flexible outlook on problem-solving and participation in a group setting
Activities chosen on our tours do require a certain degree of fitness and good health but is not limited. Should you though have a medical condition e.g. heart condition, high blood pressure, diabetes, allergies or any other condition that we should be aware of, a letter from your medical practitioner will be required confirming that you are fit to travel.
As we place more emphasis on the quality of – and experience on – our tours, we expect all participants to be mindful of the fact that they could travel together with people of all ages. We do not have strict age policies – we provide detailed information about the style of each tour and the itineraries – so participants that book on the same tour will generally share the same interests, irrespective of age or abilities.
We have designed our group tours to provide as much flexibility as possible to pursue individual interests – so there will be ample time to “do your own thing” as well, but a mature approach is more important than age to make sure your tour is a success. Please also note that due to the nature of our tours being “Soft Adventures Tours” your participation with camp duties are required and we expect all participants to “pitch-in” when needed.
Our minimum age for joining our tours is 18 years.
Africa4us do not allow any drones on our tours due to the different drone laws for different countries and respect for privacy. Africa4us and their staff will not accept responsibility and cannot be held liable should you be fined, legally prosecuted or your drone confiscated due to not adhering to our rules.
This Privacy Notice sets out how we may use, process and store your personally identifiable information (PII). We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us. Africa4us may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose.
You may give us information about you with your consent, for example:
- Through Contractual agreements
- By filling in a form or sending us an e-mail
- Marketing responses
This information may be personal, financial, business or related to your contractual history with us. You may give us information for legal reasons, such as to enter into a contract with us, when you are buying tour services from us, or when you are considering these options.
Information we collect about you
If you visit our website, we may automatically collect information about you, for example:
- Information about what type of device you use to connect to our website
- How you interact with our website, (tours, etc)
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate, any other services we provide, or from our business partners instructed to collect information on our behalf. We also work with third parties, including, for example, business partners, online travel agencies, payment portals and may receive information about you from them as part of the service we provide you, or for legal reasons.
How We Use Information
We never sell personal information
We will never sell your Personal Information to any third party.
Use of personal information
We use the information collected through our website, online promotions, newsletter sign up and other methods by our customers for the following purposes: (a) to provide a monthly newsletter with tour updates, specials, and country updates; (b) to respond to customer support requests.
Customer testimonials and comments
We post customer testimonials and comments on our Website, which may contain Personal Information, shared through various online travel agencies example: TripAdvisor and so forth.
Use of credit card information
If you give us credit card information, we use it solely to collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Social media features
Retention of personal information
We retain personal information that you provide us if we consider it potentially useful in contacting you with promotions, company updates, and Tours, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below.
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
Africa4us will respect an individual’s legal rights to their data. This cover;
- The right to be informed – Africa4us is publishing this Privacy Notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your private information.
- The right to access – the right to access your information. Contact Africa4us if you wish to access the personal information holds about you.
- The right to rectification – if the information Africa4us holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
- The right to erasure – sometimes referred to as ‘the right to be forgotten’. If you want Africa4us to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact us.
- The right to restrict processing – you have the right to ask Africa4us to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.
- The right to data portability – Africa4us must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this affecting the usability of your data. The data must be held by us by consent or for the performance of a contract.
- The right to object – Data Subjects have the right to object to Africa4us processing their data even if it is based on our legitimate interests.
- The right to withdraw consent – If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and Africa4us must stop processing your data.
Opting Out and Unsubscribing
Reviewing, correcting and removing your Personal Information Upon request, Africa4us will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt-out of being solicited by Africa4us or third parties
To unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us to email us at firstname.lastname@example.org.
Our website may contain links to and from websites of our partner networks, advertisers, social media sites, etc. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.