Africa4us has taken great care in compiling this document and all information is provided in good faith. The information provided is subject to change and does not form part of the contract between the client and the operator. The itinerary featured at time of print is considered as correct at that time. Changes may though occur due to unforeseen circumstances like climate changes, political turbulence or improvements due to client input or research by ourselves. Our main focus is though, to provide you with an unforgettable experience Final conditions will be provided with your booking confirmation. Please review before departure in case any changes have been made.
The contract is between Africa4us ‘The company’ and yourself ‘You’. You refer to any person intending to participate in one of our tours. Both parties agree that South African Law (and no other) applies to this contract and any disputes that might arise between the parties. Both parties agree that any disputes, claims or any other matter (whether involving or not any personal injury) will be dealt with by the South African court. Only the director of this company has authority to vary or omit any of these terms. Discount or a refund will only be binding to us, if confirmed in writing.
Secure your booking
To secure a booking, we must receive payment of the minimum deposit of 15% of the total tour price, per person, (or full payment if booking within 30 days of the start of your tour or at an earlier stage for some tours). A higher deposit will be payable if any supplier(s) requires additional payment at the time of booking / prior to balance due date. On occasions – and if required – full payment for a service such as internal flights may be required at the time of booking. The applicable deposit will be confirmed at the time of booking. The Okavango Delta 2-Night Fly-In Safari requires a 30% non-refundable deposit as per terms & conditions of our service provider, to secure the booking. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:
The booking conditions and general information contained in our website and brochures have been read, understood and accepted.
Risks involved in adventure travel has been accepted.
No pre-existing medical conditions or disability exist which may prevent active participation in the tour. Persons suffering from medical conditions or disabilities will contact us before making a booking to discuss requirements.
The person making the booking confirms that he/she has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions. The person confirms that he/she is at least 18 years old and has full authority to enter into a contract.
Online bookings and all correspondence is only an acknowledgement of your enquiry and not a confirmation of your booking. We reserve the right to decline any bookings at our own discretion. All communication is via e-mail, it is your responsibility to ensure that you read and keep record of all correspondence. In a case where we cannot contact you via e-mail, we will contact you by telephone or post. Documentation will be mailed to you. You have the responsibility to inform us of your preferred way of communication. You must inform / request in writing any amendments to the booking conditions.
All money due to confirm a booking must be received by us not later than 30 days before the start of your tour. For certain tours, full payment must be received sooner. We will inform you in writing, when final payment is required. If full payment has not been received by the due date, we reserve the right to treat your booking as cancelled and cancellation charges may apply. You can pay by direct bank transfer, Paypal or credit card. Normal credit card processing fees will apply to all payments paid to Africa4us by credit card. We reserve the right to increase this charge if the card issuer’s charges to us increase. We will advise you if this happens before taking any payment by credit card.
A 2.5% banking fee will be charged on all Paypal transactions.
Paygate and website payments are free of additional banking charges.
A confirmed booking can be changed or transferred once to a different departure date or tour 60 days prior to departure. Thereafter all changes will be treated as cancellations and be subject to cancellation charges as set out below. You cannot rebook your original departure once it has been transferred or cancelled. You can request a credit voucher for the amount paid in respect of any cancelled booking, less all non-refundable charges incurred by us or imposed on our suppliers. This voucher must be redeemed within 12 months of issue against a new booking. No further credit vouchers can be requested against a new booking. The voucher cannot be exchanged for cash. No cash refund will be provided if the new booking is less than the value of the voucher.
If you are unable to travel, due to circumstances which we consider reasonable, you will be refunded all monies paid – less costs we have incurred on your behalf.
Should you cancel your booking, cancellation charges will be imposed. Cancellation charges are calculated as a percentage of the total tour price per person cancelling excluding any amendment charges and insurance premiums. These charges are calculated from the day a written notification is received.
Amendment charges are not refundable if you cancel your booking. Travel insurance is compulsory if you travel with us. We strongly advise comprehensive insurance that will cover you for a cancellation. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of your insurance policy. Cancellation charges in excess of the amount already paid to us by the time of cancellation, applies only to the booking at that time and cannot be transferred or added on to as a part payment for another booking. We reserve the right to waive cancellation fees in case of family emergencies. We should be notified immediately if this is the case by telephone as well as in writing.
- Deposit payment: Deposit (15%) is transferable to alternative tour (non-refundable) and to be used within 1 year.
- 15-30 days before tour start date: 50% of tour price
- Less than 14 days before tour start date: 100% of tour price
The client acknowledges that the tour is subject to a minimum booking of 5 passengers per tour.
If the minimum booking is not obtained, Africa4us reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall have no claim for any damages against Africa4us. We will contact you well in advance to notify you if this would be applicable to your tour.
It is our intention to adhere to the route as published on our website and in or brochures. There is though a certain amount of flexibility build into our itinerary and on occasion it might be necessary or desirable to make changes. The published itinerary is brief as we don’t always know where our journey will take us. Our travel style and the regions we visit can be unpredictable, which might force us to make changes to the route. The detailed itinerary document is a general guide for the tour and regions and any mentioning of specific destinations, wildlife or activities cannot be guaranteed to be visited or encountered. Travel times are approximate and subject to vary due to local circumstances.
Please note that some tours combine with other Africa4us tours. As such, some staff and travel companions may be continuing onwards together on connecting tours.
All camping equipment (with exception of your sleeping bag) is supplied. We supply comfortable mattresses ensuring a decent night’s rest. On most of the lodge based tours we have included a camping night or two – these venues are carefully chosen to enhance your experience of the true African wilderness – and in these cases we will provide a warm sleeping bag, mattress and towels if needed.
This is all part of the adventure and with every one’s co-operation, the trip will run smoothly. Team spirit is essential!
Fitness & Health
Our tours are of an adventurous nature and some activities could require a person to be actively involved, so we require all participants to be “young at heart”, in good health and have a flexible outlook on problem solving and participation in a group setting
Activities chosen on our tours do require a certain degree of fitness and good health, but is not limited. Should you though have a medical condition e.g. heart condition, high blood pressure, diabetes, allergies or any other condition that we should be aware of, a letter from your medical practitioner will be required confirming that you are fit to travel.
As we place more emphasis on the quality of – and experience on – our tours, we expect all participants to be mindful of the fact that they could travel together with people of all ages. We do not have strict age policies – we provide detailed information about the style of each tour and the itineraries – so participants that book on the same tour will generally share the same interests, irrespective of age or abilities.
We have designed our group tours to provide as much flexibility as possible to pursue individual interests – so there will be ample time to “do your own thing” as well, but a mature approach is more important than age to make sure your tour is a success. Please also note that due to the nature of our tours being “Soft Adventures Tours” your participation with camp duties are required and we expect all participants to “pitch in” when needed.
Our minimum age for joining our tours is 18 years.